Support

Product support is ours. A complaint about a tourism service is not — the Ministry of Tourism decides it, and we say which is which before you file.

What product support covers

An account, credits, a document that failed to issue, or a problem with this website. Write to us or call, and our team answers.

Complaints about hosts, licensed guides or the platform can go to the body responsible for them directly, or to the Ministry of Tourism.

Ministry number